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Davis, William S. and Yen, David C. (1999). Systems Analysis and Design: Information System Consultant's Handbook. Boca Raton, Florida: CRC Press. 

Dshalalow, Jewgeni H. (1997). Frontiers in Queueing: Models and Applications in  Science in Engineering. Boca Raton, Florida: CRC Press.

Enns, S. T. (1999). A simple spreadsheet approach to understanding work flow in production facilities. Total Quality Management, Abingdon.

Glass, Victor and Cahn, Ellen S. (1997). "A queueing model of organization structure."  Journal of Business and Economic Studies 3 , 13-28.

He, Qu-Ming & Marcel F. Neuts. (1997). "On Episodic Queues." Society for Industrial and Applied Mathematics.

Robertazzi, Thomas G. (1994). Computer Networks and Systems: Queueing Theory and 

Performance Evaluation. New York: Springer-Verlag.

Standard Template Library. (1999). http://www.la.unm.edu 8001/cs259/stl_doc/