AiS Challenge Team Abstract

Team Number: Koffee Kups

School Name: Basin High School

Area of Science: Probability/Queuing Theory

Project Title: Coffee Shop Service Simulation

 

 

The definition of the problem: Optimization of customer service in a coffee shop is dependant on customer demand for orders and the speed at which the customers can be served effectively within the limitations of the staff and equipment. We are considering the customer flow as it relates to time of day, speed of service, and payroll expenses.

The purpose of the project: In order to run the shop cost effectively, we need to determine the most efficient shifts for the employees that will facilitate good service for the customers and lowest payroll overhead for the owner.

Plan of action:  We offer our customers espresso, coffee, and pastries.  There are two coffee machines and two espresso machines behind the counter, as well as a glass pastry case.  Cream, sugar, sweetners, and other condiments are available on another counter and do not have to be delivered with the order.  Four employees can work comfortably together behind the counter.  We will perform "what if" scenario analysis of different staff levels as they relate to the time of day (customer flow),to find the minimal level of staffing hours that result in an appropriate speed of service.

Team Members

Sponsoring Teacher(s)

Project Mentor(s)